New enquiry5:02 pm

3x6 this weekend?

Missed call5:06 pm

Unknown number

New email5:11 pm

Can I move in Saturday?

Example enquiries

5:00 pm

Your office closes at five. Penny's shift starts.

Penny is the AI receptionist for storage. She answers every enquiry by chat, any hour, and hands your team only the real work.

Talk to PennyRun your numbers

9:47 pm

The enquiries don't stop when the office does.

Calls ring out, emails sit unread and website chats go quiet until someone opens the office.

8 waiting for the morningExample evening

  1. Missed call9:47 pm

    Unknown number

  2. New email9:49 pm

    Price for a 3x6?

  3. Website chat9:52 pm

    Anything free this weekend?

  4. Missed call9:58 pm

    Unknown number

  5. New email10:03 pm

    Can I move in Saturday?

  6. New email10:11 pm

    Unit availability?

  7. Website chat10:20 pm

    Do you have a drive-up unit?

  8. Missed call10:34 pm

    Unknown number

A full-time receptionist costs about A$75,000 a year once super and leave are in.

They cover 38 of the week's 168 hours.

Australian figures, from an A$65,000 base plus super and leave. How we got them: see the Assumptions in Your maths.

10:30 pm

Meet Penny.

Sixty seconds on what she does while your office sleeps. Captions are on. Press Sound on to hear her.

2:13 am

It's the middle of the night. Ask Penny anything.

This is a real chat with Penny at an example storage facility. Ask for a unit and watch her find it in the yard.

2:16 am

Sam said yes. Penny keeps going.

She checks live availability, books the unit and confirms the details back to Sam in the chat. No one on your team has to be awake.

  1. 1

    Checks live availability

    Unit B12

    3x6 free from Saturday

  2. 2

    Books the unit

    B12 booked

    Sam Taylor, Sat

  3. 3

    Confirms back to Sam

    Penny

    Done. B12 from Saturday. I've sent the agreement to your email.

The agreement is next, and nobody on your team types it.

Example data: Coastal Storage Co, unit B12, a made-up customer.

2:41 am

Nobody on your team types the agreement.

What Sam told Penny in the chat goes straight into his storage agreement. She creates it in DocuSign and it goes to him by email, ready to review and sign.

From the chat Example, 2:13 am

  1. Hi, do you have a 3x6 free this weekend?
  2. Yes. B12 is a 3x6 and it's free from Saturday, A$145 a month. Want me to book it?
  3. Yes please. I'm Sam Taylor, Saturday morning.
  4. Done. B12 from Saturday. I've sent the agreement to your email.

Storage agreement

Coastal Storage Co, example data

Tenant
Sam Taylorfrom the chat
Unit
B12from the chat
Rent
A$145 a monthfrom the chat
Bond
A$145from the booking
Start
This Saturdayfrom the chat

Nobody on your team typed these. They came from the chat and the booking.

Sent 2:16 am to sam@example.com

Please sign: Storage agreement, Unit B12

Example: sign on your phone

Storage agreement, Unit B12

A$145 a month, from This Saturday

Sam Taylor

Signed 2:41 am

Waiting for your team to countersign

The old way

  1. Call back after nine
  2. Type up the agreement
  3. Email it
  4. Chase the signature

Your team does the part that needs a person.

Once your team countersigns in DocuSign, your usual move-in steps carry on as normal. Notices of termination are DocuSign documents too.

Example data: Coastal Storage Co, unit B12, a made-up customer.

7:30 am

Everything Penny did overnight, sorted for the morning.

When the office opens, the bookings, free units, waitlist, callbacks and every conversation are already in one place.

Coastal Storage CoSample data

Bookings 4 this week

  • B12SamSatBooked overnightAgreement in DocuSign
  • C20PriyaSunBookedAgreement in DocuSign
  • A07LeoMonBookedAgreement in DocuSign
  • D28MiaTueBookedAgreement in DocuSign

Availability 9 free

  • A01 Occupied
  • A02 Available
  • A03 Reserved
  • A04 Occupied
  • A05 Occupied
  • A06 Occupied
  • A07 Available
  • A08 Available
  • B09 Occupied
  • B10 Occupied
  • B11 Available
  • B12 Reserved
  • B13 Available
  • B14 Occupied
  • B15 Occupied
  • B16 Occupied
  • C17 Reserved
  • C18 Available
  • C19 Occupied
  • C20 Occupied
  • C21 Available
  • C22 Occupied
  • C23 Reserved
  • C24 Occupied
  • D25 Occupied
  • D26 Occupied
  • D27 Occupied
  • D28 Occupied
  • D29 Available
  • D30 Occupied
  • D31 Available
  • D32 Reserved

Waitlist 3 waiting

  • Dana3x3since Fri
  • Chris3x6since Fri
  • AikoDrive-upsince Thu

Callbacks 3 to ring

  • Jordan Mon 9:30 amWants to see a unit first
  • Mel Mon 10:15 amAsked about a business account
  • Tom Mon 11:00 amNeeds help with the agreement

Conversations 4 overnight

8:00 am

Hosted in Australia.

Penny's chat AI and data run on Australian servers.

  • Bot protection on the demo. The chat you can try on this page sits behind a bot check.
  • Rate limits. Each visitor has a cap on demo messages, so one person cannot flood it.
  • Where your details go. Your details are saved in our Australian database and emailed to our team.
Sydney
Sydney is marked. Tasmania is marked where Penny answers storage enquiries today.

Proven at Harcourts Coastline

Penny answers storage enquiries for Harcourts Coastline in Tasmania.

See Harcourts Coastline storage (opens in a new tab)

8:30 am

Your maths.

Put in what your office handles today and see what those enquiries take from your team before Penny joins the shift.

calls, emails and chats

minutes

Your estimate

per cent

AUD an hour

Where A$44.86 an hour comes from

A$75,014 is the loaded yearly cost of a full-time receptionist: A$65,000 base, plus 12% super, leave loading and workers compensation. Divided by the 1,672 hours a year they are actually at the desk, that is A$44.86 an hour. Change it to your own figure.

What your enquiries cost you today

Hours a week your team spends on enquiries
12 hours
After-hours enquiries a week that wait until morning
42
Value of that time, a month
A$2,330
Value of that time, a year
A$28,000

These figures use your own numbers. Penny's price comes in your tailored quote.

Assumptions
  • Hours a week on enquiries. enquiries per week x minutes per enquiry / 60
  • After-hours enquiries a week. enquiries per week x share arriving after hours
  • Value of that time per year. hours a week x staff cost per hour x 52 weeks
  • Value of that time per month. value per year / 12
  • Default staff cost per hour. A$75,014 loaded yearly cost of a full-time receptionist / 1,672 hours actually at the desk = A$44.86

Figures are rounded for display: money to the nearest A$10 (A$100 above A$10,000), hours to one decimal. The share arriving after hours is your own estimate. This is the value of staff time, not a promise of what you will save.

8:45 am

Works with your site, or gives you one.

Got a website? Penny slots in.

One line of code puts Penny on every page.

<script src="https://penny.example/embed.js"
  data-site="your-storage" async></script>

Illustrative snippet. Your quote includes the real one.

No website? We build it.

A simple, fast site for your units, with Penny already on it.

9:00 am

Start Penny's first shift.

Four quick questions, then we prepare your tailored quote.